Practice stories
What changed once the practice went live
These dental marketing case studies follow one practice at a time: how its phones, site and ads worked before, and what changed after.
New patient booked online9:40 p.m., from Google
An example practice
Family practice
Larkspur Family Dental
Lunch calls went to voicemail
Three people at the front desk, and lunch calls still went to voicemail. Missed calls now get a text back and patients book online. Our team moved recall to texts, rebuilt the website and started local ads.
- Calls
Voicemail at lunchTexted- Exam booking
PhoneOnline- Recall list
Printed, half calledTexted
Booked from MapsButton on the Google profile
Single office
Brightwater Family Dentistry
Found on Maps, lost on hold
- Calls
Rang out unansweredTexted- Google Maps spot
Below the fold#2- Booked from Google
Phone calls onlyBook online button
Forms signed overnightReady when the exam starts
Two dentists
Elmwood Dental Care
Clipboards at the counter every morning
- Medical history
Clipboard and penOnline- Exam bookings
Daytime onlyEvenings and weekends- Check-in
Line at counterSigned before arriving
Patient list moved by our teamBefore the first text
Three dentists
Maple Grove Dentistry
Four vendor bills on one manager's desk
- Went live
- Day 14
- Vendor bills
FourJust one- Paper forms
Copied, scanned, filedRebuilt online
Slot filledASAP list texted at 9:05 a.m.
Four hygienists
Northgate Family Dental Care
A 2 p.m. hole in the hygiene column
- Recall texts
By handBy due date- Late cancels
Empty chairASAP list- Overdue patients
Nobody calledTexted, booked
Implant consult bookedFrom a Facebook ad, 9:40 p.m.
Solo owner
Cedar Hill Dental
Ad bills every month, no booking count
- Ad reports
Clicks and impressionsPatients- Implant consult requests
After hoursAnswered nightly- Marketing
- One bill
One loginSwitch between offices
Four offices
Juniper Dental Group
Four offices, four apps, no one report
- Reporting
Four separate exportsCombined- Logins
Four appsOne login- After-hours calls
Straight to voicemailAI receptionist
What would change at your desk?
On the demo we look at your calls, recall and site, then price your plan.
- Month to month
- Patients imported for you
- Live in 14 days
Every plan carries the whole thing, starting at $97 a month.
Walk us through a Monday
Tell us what Monday is like at your desk: the calls at 7:45, the cancellations, the recall list nobody reached. On the demo our team shows what would change by day fourteen, and what the plan costs.
In their words
Dr. Nathan P.Owner dentist, Cedar Hill Implantstraced to their adThe monthly report lists our implant consults by source. Facebook brought more than I'd guessed, and Google fewer.
Lucia M.Front desk lead, Brightwater Lunch callsbooked by oneLunch used to mean the phones rolled to voicemail. Now those callers get a text, and I book them at one.
Dr. Andre K.Associate dentist, Elmwood Signedthe night beforeNew patients arrive with their medical history signed the night before. I read it before I walk in, not while they fill out a clipboard.
Tanya R.Office manager, Maple Grove No overtimeduring setupOur patient list moved over and our forms went online, and nobody on my desk stayed late doing it.
Marco S.Hygienist, Northgate Recall textssent by due dateOverdue patients get their recall text on the due date. My column is booked further out than it used to be.
Jordan L.Operations director, four offices Four officesone phone setupEach office used to run its own phone vendor. Now all four answer calls the same way.
Good questions
Questions about these stories
Things owners ask once they've read one. Search Larkspur, Dentrix or setup to see one answer.
5 questions
Is Larkspur Family Dental real?
No. Larkspur Family Dental is an example practice we wrote to show a typical first few months on FlossBooked, and every figure on its page is an example.
What's switched on by day fourteen?
The website, online booking, missed-call texts and recall texts. In those 14 days our team ports your number, imports your patient list and puts your paper forms online.
Do results like these need a big ad budget?
No. You and your ad rep agree the budget. Ad money goes to Google and Meta, never through us, and running the campaigns is part of the plan.
Will it work with the practice software we already use?
Yes. FlossBooked syncs both ways with six systems, Dentrix and Open Dental among them: bookings, forms, signed consents and plans, and payments on the patient's record. Your practice software stays where it is, and your front desk keeps running the schedule there, with our texts and bookings landing on it.
What does the plan cost?
Price follows logins. A single login runs $97 a month; two to five run $197; six to ten, $297; eleven or more, ask us. The bigger plans add logins, not features.
Quick searches
Want the details?
Lauren answers questions about setup for a practice your size at sales@flossbooked.com.
Lauren PierceAccount manager
Request a demo