Reviews and replies for dental practices
Happy patients,
reviewing you on GoogleHappy patients, on Google
FlossBooked handles dental reputation management for US practices: we text every patient a review link once the visit ends, and each new Google review gets an answer under your practice's name, following rules you okay per star rating.
- A review text to every patient after their visit
- Google reviews shown on your website
Live in 14 daysMonth to month, no setup fee
- Visit marked done, review link texted
- One-stars answered calmly, five-stars thanked
- Facebook reviews watched as well
- Replies never confirm a patient
- Review counts in your report
- Short satisfaction surveys
The review text lands on the drive home
When Clint's crown visit is closed out on the schedule, your office line texts Clint asking for a review. Whether the visit ran late or right on time, every patient gets the same one.
4:10 p.m.
The text arrives
Clint's phone buzzes with a thanks from the practice and a link for rating the visit on Google.
4:12 p.m.
One tap opens the stars
Tapping it brings up the stars and a box to write in, on your listing.
That evening
Thanked by the office
A reply goes up under Clint's five stars, thanking Clint by name without a word about the crown or the visit.
Reviews, asked and answered
Pleased patients rarely post until someone asks
We set up the ask, watch Google and Facebook daily and post the replies, so the office manager stops refreshing the review page between patients.
Search
What new patients read on Maps before they dial
Someone who just moved here compares stars and dates across three nearby dentists. Fresh reviews each week keep your practice in the running.
- Your review count grows with every week of visits on Google
- Reviews show up on your own website too, with each reviewer's stars
Asked
The ask arrives the same day, with one link
Nobody at the desk has to ask at the counter with the next patient waiting. Each visit marked done sends the text that afternoon.
- Arrives from your office's usual number, which patients already have saved
- Every patient gets the link, happy or not
- Low survey scores reach the office manager directly
Answered
An angry review about the bill, answered without arguing
A patient upset about a bill posts one star late Tuesday. By morning a calm answer sits beneath it, signed by the practice, saying nothing about the visit or the balance.
- Replies follow rules you okay for each rating
- Glowing reviews earn a quick thanks within hours
- Facebook reviews are watched and answered right alongside the ones on Google
- Every reply leaves out treatments and dates and never hints the reviewer was seen
Stars show up long before your homepage does
One Google review gets read in search, on Maps, in AI answers and on your monthly report.
Stars beside your name
Someone types your practice's name into Google, and the stars plus a review count appear beside it, above your own website link.
See local SEO
Nearby dentist results
A patient searching nearby sees three practices on the map. Fresh reviews with answers under them help yours get the tap.
See Maps listingAI search
Ask ChatGPT for a well-reviewed dentist in town, and its answer draws on what patients wrote about each practice on Google.
See AI search
Reviews by month
Each month's report shows how many reviews came in, where your stars average out and how many got answers.
See the reportsFlossBooked · Reviews
Watched and answered daily
Getting started
Asking patients by day 14
Your office manager sets it up with us, and review texts start within 14 days.
Your Google profile
Week one, on a call
Write the ask
The review text
Agree how replies sound
Rules for each rating
The first texts
Two weeks in
Reviews included. Every plan carries the whole thing, starting at $97 a month.
Show us your review page
On the call we pull up your Google listing, read the newest reviews and any without an answer, and write the text your patients would get. A single login runs $97 monthly.
Answered before we opened
Dr. Nathan P.Owner dentist, Cedar Hill One lookat reviews each weekI used to check our Google page between patients. Now I read the week's reviews on Friday, already answered.
Lucia M.Front desk lead, Brightwater No askingat the counterI never liked asking for a review at the counter with the next patient waiting. The text asks for me now.
Dr. Andre K.Associate dentist, Elmwood Calmevery replyI'd have argued with that review about the wait. What went up instead was two calm lines with no detail from the visit.
Tanya R.Office manager, Maple Grove By 8 a.m.already answeredA patient posted one star over a balance at night. By the time I unlocked the office, it had an answer.
Marco S.Hygienist, Northgate My namein more reviewsThe text comes while patients are still in the parking lot. My name shows up in reviews more than it ever did.
Jordan L.Operations director, four offices Fourprofiles answeredEach of our four offices has its own Google profile, its own review link and its own reply rules.
Review questions
What practices ask about reviews
Try a word like replies, timing or bad reviews to search.
5 questions
How soon after a visit should we ask?
That afternoon, before the day's details fade for the patient. The request leaves shortly after your practice software shows the visit as done.
Do review requests go out without us sending them?
Yes. When your practice software shows the visit as done, your office line sends the review link. Every patient receives it, so no one at the counter has to remember.
A patient left us one star. What happens now?
A calm reply goes up that day in your practice's name, following your rules for low ratings.
How do dentists reply to reviews safely?
Briefly, warmly and without details. A good reply thanks the reviewer and never confirms they're a patient, names a treatment or argues about a bill. Our team writes reply rules for each star rating, and you okay them before any reply goes up.
Can reviews show on our website?
Yes. The website our team builds for your practice shows your Google reviews, with each reviewer's name, stars and words, and adds new ones as they come in.
Searched most often
Another question?
Write to Lauren at sales@flossbooked.com with a question about review texts, reply rules or what's on the plan.
Lauren PierceAccount manager
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