For hygienists and the desk that books them
Fill the hygiene holes
without calling down the list
FlossBooked is a dental hygiene recall system for US practices, billed monthly with the site we build and the ads we manage. As each cleaning comes due, the patient is texted and emailed your booking page.
- Due-date texts, then nudges for anyone still overdue
- ASAP list texts
Live in 14 daysMonth to month, no setup fee
- Recall by due date
- Book-from-text links
- ASAP list texts
- Reply C to confirm
- Membership plans for patients without insurance
- Medical history before arrival
Monday, 7:45 a.m., the morning huddle
The Monday huddle, with three unconfirmed cleanings
Request a demoThe 8:00 is a no-show. At 9:30 the 10:00 cancels by voicemail. Someone at the desk works down the ASAP list between check-ins and reaches nobody, and by noon the hygienist is asked to clock out early. The overdue report from January still sits by the printer. Here is the same Monday with FlossBooked.
The phone list, worked by hand
Patients book while the desk works
The form is signed before the patient arrives
Recall texts
The three texts an overdue patient gets
Three texts our team writes with you at setup.
Six months after the last cleaning, the patient reads: “Hi Gianna, it's time for your cleaning. Tap to pick a time with Brooke.” One tap opens your booking page.
Patients who don't book get a shorter nudge two weeks later, then another at a month. The wording changes each time, so it never reads like the same message twice. Every nudge keeps the booking link at the bottom.
The 2:00 cancels at 11. The desk sends one text to everyone waiting for an earlier cleaning, and whoever taps first gets the hour.
Around the cleaning
Help beyond the recall texts
Recall dates
Dates that stay current
Each patient's recall date comes from your practice software and moves forward when a cleaning is marked complete there. Texts go out on that date, so nobody at the desk prints an overdue list. At setup our team moves your patient list over with each last hygiene visit.
- Perio patients recalled every three months
- Everyone else on the interval you set
Overdue patients
Win back the lapsed patients
Anyone gone longer than a year gets a separate win-back series, worded for a patient who's been away a while. When they answer, the desk books the cleaning right inside that thread.
- The overdue list updates as patients book
- Answers land under the patient's name
Online booking
Cleanings booked in the right column
Returning patients book cleanings online with whichever hygienists you open to booking, in the lengths you set. Perio maintenance can need more time than a regular cleaning, so each visit type keeps its own length. Online bookings show up in your practice software, so the desk never types one in twice.
- Each hygienist has their own hours and column
- Booking from a recall text opens straight to cleaning times
Membership
A plan for patients without insurance
Patients without insurance often put off cleanings. An in-house membership plan in your practice's name includes the cleanings and exams you choose, for a monthly or yearly price you set. Joining takes a card and a few minutes online. Welcome and renewal texts carry your practice's name.
- Patients join online and pay monthly or yearly
- Members are flagged on their patient record
Also for hygiene
- Recall texts in Spanish
- Consents e-signed ahead of time
- Review requests after cleanings
- Treatment plans signed online
- The staff phone app
- Notes drafted from the visit
Open the record before the cleaning starts
Gianna's record shows the recall date, the last cleaning, every text since and the medical history signed this morning. The hygienist reads it at the chair before saying hello.
Gianna, cleaning Medical history signed at 7:40 a.m., latex allergy noted, membership active.
Due todayTied to the recall date
- Reports Recall texts sent and cleanings booked from them, month by month.
- Phones An overdue patient who calls back opens with their record on screen.
- Website Our team builds your site, and its cleaning page books straight into hygiene.
- Online booking Recall texts open a booking page that shows only cleaning times with your hygienists.
- Ads Our ad rep runs new patient cleaning ads across Google and Meta, inside ad accounts the practice owns.
- Texting Patients reply to any recall text, and the desk answers from your practice's number.
- Reviews A cleaning ends, and that afternoon the patient's phone has your Google review link.
Bring along your recall list
Bring your intervals, your overdue count and how the ASAP list runs now, and we'll write out the texts your patients would get. Every plan carries the whole thing, starting at $97 a month.
Fewer holes by noon
Dr. Nathan P.Owner dentist, Cedar Hill Due datesreplaced the printed listOur overdue list used to sit in a drawer. Now those patients hear from us on their due date and book from the text.
Lucia M.Front desk lead, Brightwater Fewer callsdown the listI stopped calling the same people over and over. The nudges go out, and I answer whoever replies.
Dr. Andre K.Associate dentist, Elmwood Signedbefore anyone reaches the chairI open the record before I walk in. The medical history is signed, and any new medication is right there on the screen.
Tanya R.Office manager, Maple Grove Both cleaningskept by membersOur members come in for both cleanings now. The plan is already paid, so they don't put it off.
Marco S.Hygienist, Northgate 15 minutesto fill the hourLast Monday my 10:00 cancelled at 9:30, and the ASAP text had someone in my chair by 10:15.
Jordan L.Operations director, four offices 4 officessame recall textsAll four offices send the same recall texts, each in its own office's name.
Hygiene questions
Asked about recall
Try overdue, interval or forms to find the matching question.
6 questions
Who reminds overdue patients, and how?
On the due date your practice software holds, each patient receives a text, with an email alongside and nudges after at the intervals you pick.
What do we text a patient who's overdue?
A short line with their name and your booking link, such as: “Hi Gianna, you're overdue for a cleaning. Pick any open time here.” Our team writes yours at setup.
Can patients book their cleaning from the text?
Yes. Every recall text carries a link that opens your booking page with cleaning times only.
How do we refill a cancelled cleaning?
The desk texts the ASAP list once, and the earliest patient to book fills it.
Can the medical history be done before the patient sits down?
Yes. The form reaches the patient's phone once the cleaning is booked and comes back signed. HIPAA-compliant forms, portal and messages, with a signed BAA.
How often should recall texts go out?
Your dentists decide. You set an interval for each patient, often six months, or three or four for perio maintenance, and the texts follow it.
Hygienists often ask
Ask Lauren
Email Lauren at sales@flossbooked.com with your recall intervals, and we'll show the texts that fit.
Lauren PierceAccount manager
Request a demo