Patient texting for dental offices
Confirming tomorrow
takes one text, not ten callsOne text, not ten calls
FlossBooked is dental patient communication software for US practices: reminders patients confirm by replying, recall texts for anyone overdue for a cleaning, and every text, call and Facebook message answered from a shared inbox at your front desk.FlossBooked is dental patient communication software for US practices: reminders patients confirm by replying, recall texts for overdue cleanings, and a shared inbox for the desk.
- Overdue patients get a recall text on their due date
- Spanish texts too
Live in 14 daysMonth to month, no setup fee
- Group announcements by text
- Patient answers reach the counter
- Move-my-visit link per reminder
- Recall timed from the last cleaning
- Facebook, Instagram and WhatsApp threads
- HIPAA-compliant forms, portal and messages
Reminders leave at the hour you choose, two days out or the morning of. A patient answers with one letter to confirm, taps to pick a different time, or writes a question that reaches the counter. By the afternoon your desk knows who stayed quiet so far.
Confirmed by phone
Confirmed by reply
A reminder answered in seconds
Past the reminder
Overdue patients rebooked from one list
Three lists the desk works through, each one cleared with a text and a link.
Every patient carries a recall date set from the last cleaning. When it arrives, a text invites them to book with their own hygienist, and a follow-up goes out two weeks later for anyone who hasn't.
Patients unseen for a year or longer receive a short series from your office: a hello, a way to book online, then a message signed by the dentist a month on.
A patient said “let me talk to my spouse” about a crown. That plan waits on the unscheduled list, and your treatment coordinator texts the price with a financing option.
Beyond the reminders
Every other text your patients get
Online bookings
Booked online, then reminded
A patient books a cleaning from your website late on Sunday, and the confirmation reaches their phone within seconds. Reminders follow on the days you picked, each holding a move-my-visit link that respects your cutoff. The medical history form travels with the first reminder, so it's signed before the patient arrives.
- Confirmations arrive seconds after booking on your site
- The medical history form comes along with the first reminder text
Practice software
Visits booked in Dentrix or Eaglesoft get reminders too
Most visits still get booked at the counter, inside the practice software your desk already knows. FlossBooked links to it in both directions: those visits receive the same reminders, and each confirmation marks the appointment over there. Your front desk schedules exactly as before.
- Visits scheduled at the counter receive the identical reminder series
- A confirmed reply marks that appointment inside your practice software
New inquiries
A reply before they try another office
Someone fills in the implant form from your Google ad at 8:40 p.m. Within a minute your office texts back with consult times, and the conversation waits in the inbox for the treatment coordinator the next morning.
- Every form sent from an ad gets your text back within a minute
- Your coordinator sees which ad started the conversation
In Spanish
Texts in the language patients read
Choose a patient's language once, and reminders, recall texts and forms go out in Spanish. Other languages get written for your practice on request, and answers in any language reach the same inbox.
- One setting on each patient record chooses the language used
- Forms in Spanish get signed just the same on any phone
After checkout
The text that follows a finished visit
Sixty minutes after checkout, the patient receives a brief text that opens Google with your listing ready to rate. Our team keeps watch for fresh reviews and writes every reply for the office, so nobody at the desk has to.
- Each patient seen today gets one request
- Fresh reviews get written replies from us
Also included
- Photos sent and received
- Saved answers for frequent questions
- Closure notices to everyone
- Staff notes on threads
- Reminder calls on request
- Opt-outs kept per patient
Every message, on that patient's own thread
When Keisha texts about Thursday, the desk opens a single thread holding the reminder, the reply, Monday's missed call and last month's Facebook message. HIPAA-compliant forms, portal and messages, with a signed BAA.
Keisha D. Could Thursday's cleaning move to 4 instead?
Just nowPatient texting ties into
- Reports Weekly confirmation rates, replies and no-shows, for your desk and for you.
- Calls Missed calls turn into texts the desk answers between patients.
- Your Google listing Your hours and number stay current on Google, kept up by our team.
- Website Forms across the website we design turn into inbox threads for the desk.
- Ads A question from an ad hears back from your office within minutes, and the thread names the ad that started it.
- Online booking Every reminder lets the patient choose another open slot for that visit.
- Reviews One text after the appointment brings the patient to your Google rating.
Bring the texts you send patients today
Bring your reminder wording and your recall list. On the call we show the texts your patients would get, in English and Spanish. Every plan carries the whole thing, starting at $97 a month.
Answered by reply
Dr. Nathan P.Owner dentist, Cedar Hill Mid-afternoontomorrow answeredMondays started with three hygiene patients we couldn't reach. Now nearly all of tomorrow has answered by mid-afternoon.
Lucia M.Front desk lead, Brightwater No callsto confirm the next dayMy 3 p.m. calling is gone. I text the two or three who stayed quiet and get back to checkout.
Dr. Andre K.Associate dentist, Elmwood Same-weekcrown bookingsCrown patients on the unscheduled list got a text with the price and financing. Several booked that week.
Tanya R.Office manager, Maple Grove Bilingualreminders from launchEnglish and Spanish reminders were set on a single call, and our patients came across that week.
Marco S.Hygienist, Northgate Bookedbefore a single callMy overdue patients hear from us on their due date, and most book a cleaning before anyone calls.
Jordan L.Operations director, four offices Same wordingfour officesEach office sends identical reminder wording now, and I check every office's confirmation rate weekly.
Common questions
Asked about reminder texts
Search recall, Spanish or confirm to jump to an answer.
6 questions
What goes in a dental reminder text?
First name, visit date, start time, which dentist or hygienist, plus how to confirm it or choose another slot. We draft every one of yours before launch.
How early should reminders be sent?
Many offices send one two days before and one that morning. You choose the timing for each visit type, and our team builds it.
Can patients confirm or move a visit by text?
Yes. Replying with one letter confirms the visit, and the link inside each reminder lets the patient pick another open time before your cutoff. Anything else they write goes to your front desk.
Whose number do texts come from?
Yours. Texts leave from the number your patients already call, and answers come back to the desk. Before the first one goes out, our team registers that number with the mobile carriers.
A patient skips their recall. Then what?
A nudge follows after the due date, then a second one, each linking to open cleaning times.
Does a confirmed reminder show up in our practice software?
Yes. Your practice software and FlossBooked are linked both ways during setup, so a confirmation marks the appointment there. Compatible Software lists the systems we connect.
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Ask us directly
Email Lauren at sales@flossbooked.com about reminder wording, recall timing or Spanish texts.
Lauren PierceAccount manager
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