Terms of service

What follows is a binding agreement between you and FlossBooked, called “we” or “us” below. Using flossbooked.com or starting a plan means you've accepted it. If you'd rather not, close the site and don't sign up.

Who these terms cover

Practices on a plan. Once a dental practice signs up, it agrees to these terms, and so does every person acting for it, whether they log in or deal with our team: the owner dentist, the office manager, the front desk, hygienists and assistants. Whoever signs up for a practice confirms they have the authority to commit it. Read “you” on this page as the practice, unless the context says otherwise.

Visitors. If you're only browsing, just the site-use parts apply, plus how we treat your data.

Every text, whether we send it or a practice sends it to patients through FlossBooked, is also governed by our texting terms.

What every plan includes

FlossBooked gives US dental practices their front desk software, their website and their new-patient marketing for one monthly price, with our team doing the setup and the running. Every feature comes on every plan, along with onboarding, an account rep and an ad rep.

The software. Patient texting and recall; phones and call tracking; online scheduling; the AI receptionist; payments with membership plans; reporting; medical history and check-in; consent forms; treatment plans; plus AI Clinical Notes for the dentist. Your team gets an iPhone and Android app, and patients get their own, branded for the practice, plus a web portal.

Your practice software stays. FlossBooked works beside it, with two-way sync for Open Dental, Dentrix, Curve, Denticon, Eaglesoft and Dentrix Ascend.

Your website. Our team builds, hosts and updates it, to the WCAG 2.1 AA accessibility standard.

Your marketing. Our team runs your SEO and AI search, the Facebook and Google ads, asking for reviews and answering them, social posts, and your implant and Invisalign funnels.

The software will grow and change; a feature may be added, rebuilt or dropped. When a change would remove something your plan relies on, you hear from us beforehand.

Setup

We aim for 14 days from our first conversation to going live. Setup means importing your patients, rebuilding your forms, training the desk, and registering the practice with the carriers' texting registry under its legal name and tax ID. Keeping to 14 days takes your help: logo, photos, current forms, practice details and account access, each sent when we ask.

Price, billing and canceling

The price. What you pay follows the headcount of people who need a login. One person: $97 a month. Two to five: $197. Six to ten: $297. Eleven or more: ask us. A yearly plan gives you one month free, so you pay for 11 of the 12. Today's figures are always listed under pricing.

Month to month. Bills go out monthly, with no contract to lock you in.

No setup fee. Setup lives inside the monthly price; the bill shows the plan and nothing added.

Paying. Each bill is due on its date, and you agree to pay it then. Where sales tax applies, it's added on top, unless a price we quoted already included it. A failed payment that stays unpaid lets us pause work until it's settled.

Price changes. Notice comes before any change to what you pay, and you can cancel ahead of the new price.

Canceling. To stop, email sales@flossbooked.com any time before the next bill. Service runs to the end of the period already paid. Part months aren't refunded, nor are the unused months of a yearly plan.

Ad spend

Ad money goes to Google and Meta, never through us, and running the campaigns is part of the plan. Your practice owns the ad accounts, and Google and Meta bill it directly. Our team spends only up to the budget you approve. Charges and disputes with Google or Meta are settled by your practice directly with them.

Patient information

Your patients' records are your practice's. We handle them only as you instruct, acting as your business associate. FlossBooked gives every practice HIPAA-compliant forms, portal and messages, with a signed BAA. If the BAA and these terms disagree about patient information, the BAA controls.

Patient information is never passed to Google, Meta or any other ad network. Answers that people who aren't patients yet give on your site, such as an implant question form, are processed for you too. Your practice's privacy notice should name them, and should also cover the texts, the tracked calls and the site tags.

Our privacy commitments say how we look after it.

Who owns what

Your content. Whatever you supply stays your property: the logo, the photos, written material, other files. You let us put it to use for your practice, on the website, in ads and in posts. Supplying it confirms the rights are yours to grant.

Your records. Patient records, signed forms, treatment plans and messages are the practice's.

Ours. FlossBooked, or whoever licenses it to us, owns the software along with our templates, designs, methods and tools. Your use of them doesn't make any of it yours.

Your practice's part

Correct details. Keep us supplied with true, current facts about the practice. Look over ads, listings and website words before they're published.

Logins. Keep each password to yourself, and hand out access only where someone's work needs it. Suspect someone got into an account? Email us that day. The practice answers for everything done under its logins.

Your privacy notices. The practice keeps its own Notice of Privacy Practices and website privacy notice, and meets its own obligations under privacy law.

Patient texts and calls

Before your practice reaches a patient through FlossBooked, by text, phone or email, it needs whatever consent the law asks for. Reminders and other care messages go to the number the patient gave you. Promotions, a whitening special or a membership offer for example, need prior express written consent. For that reason your forms carry one box for care texts and a separate one for marketing texts.

The practice keeps to carrier rules and to the laws on calls and texts, the federal Telephone Consumer Protection Act included, along with state quiet-hour rules. A patient who asks to stop, by any reasonable means, hears nothing further from the practice. No patient has to accept marketing texts in order to book, be treated or pay.

Callers hear that a call is recorded wherever state law says they must. The AI receptionist lets every caller know they're talking to an AI assistant.

Clinical judgment and AI tools

Diagnosis and treatment are always the dentist's call. Our software, the AI features and the reports assist your team; none of them decide anything clinical. Read each AI Clinical Notes draft before it's saved, and check the bookings and summaries the AI receptionist leaves. The AI receptionist gives no clinical advice.

Ads, reviews and patient stories

Advertising rules. Everything we publish for you, from ads to website pages to messages, must meet FTC advertising rules, your state dental board's rules, including who may be called a specialist, and the ad policies of Google and Meta. You approve the ads and website words, and the practice answers to its board.

Reviews. Every patient gets a review request after a visit, with no sorting by the score they might leave. You won't pay for reviews or ask us to hide unfavorable ones, both banned by the FTC's rule on reviews. Replies we write never reveal whether a reviewer was seen at your practice, and you approve the reply settings.

Patient photos and stories. Before we publish a patient's before-and-after photos, name or testimonial, the practice obtains that patient's signed written authorization and sends us a copy.

Membership plans and financing

Membership plans. FlossBooked supplies the tools to sell and bill in-house membership plans. The practice decides each plan's price, contents and terms, and makes sure it fits its state's rules for in-office plans.

Financing. FlossBooked isn't a lender or a broker and makes no credit decisions. Your lender's link goes out when your team asks for it. No patient details go to a lender for pre-qualifying; patients apply on the lender's own page.

Fair use and outside services

Our site and software can't carry spam, texts to anyone who hasn't opted in, illegal or misleading content, or material that's hateful, harmful or someone else's. Nor may anyone use them to break into other people's systems, copy what we've built, resell access or disrupt other practices. Breaking these rules can get a plan suspended or closed, normally after a warning, and right away when it's serious or urgent.

Parts of FlossBooked rely on services from other companies: Google, Meta, QuickBooks, phone and texting carriers, and the underlying technology of our software. Their terms also apply when you use them. Those companies aren't ours to run. If one of them drops a feature, turns down an ad, limits who sees posts, closes an account or has an outage, we can't be held responsible, but our team still helps you through it.

Results and liability

No promised results. We can't promise a set number of calls, new patients, booked consults, a review count or a place in search results. What happens also depends on local competition, the speed of your team's follow-up, the ad budget, and decisions at Google, Meta and elsewhere.

As is. As far as the law permits, our site, software and services come “as is” and subject to availability, with no warranty beyond what these terms state, and no implied warranty of non-infringement, of merchantability or of fitness for a given purpose. The software can have errors or downtime.

Limits. As far as the law permits, we won't be liable for punitive, consequential, special, incidental or indirect damages, nor for lost revenue, profits, goodwill or data, foreseeable or not. Whatever the claim, and however many there are, our total liability never exceeds what you paid us in fees during the three months before it arose.

A claim from your use. You cover our reasonable costs, legal fees included, when a third party comes after us over something on your side: a message you sent, an ad you approved, material you supplied, or your own breaking of any law or of these terms.

Any limit here that your state's law doesn't permit is dropped in your case.

Ending the plan and changes

Canceling from your side works as set out above, under billing. We can close a plan after giving notice, or at once over unpaid bills, broken terms, or use of the software that endangers FlossBooked, patients or others.

Software access and our team's help both stop when the plan does. Request an export before then and you'll receive your patient records, forms, photos and other content. Patient information still with us afterward is handled as the law and your BAA require.

Some terms carry on after a plan closes: what's owed, who owns what, and the limits on liability.

These terms get updated from time to time, and the date above shows the current version. Big changes also reach practices on a plan by email. Keep using FlossBooked once a change is live and you've accepted it; if you'd rather not, cancel.

This page, the privacy and texting pages it links to, and any written confirmation we've given you about your plan are our entire agreement. A separately signed agreement, such as your BAA, controls where it conflicts with these terms. A court striking out one part leaves the rest standing. Not enforcing a term right away never waives it. You need our written okay to transfer these terms; we may transfer them if FlossBooked is sold or merged.

If a problem comes up, raise it with us before anyone else, and give us the chance to fix it. Questions about any of this go to sales@flossbooked.com, where a person on our team reads every email.