SMS terms

These terms cover texting through FlossBooked, in two directions: messages we send to people at dental practices, and messages practices send their own patients using our software. Below you'll find how consent works, how often texts arrive and how to make them stop. Anything this page doesn't settle falls to our general terms.

Who sends these texts

FlossBooked. Our texts go to owner dentists, office managers and practice teams who asked us for them, often while setting up a demo.

Your dental practice. A dental office that runs FlossBooked texts its patients from its own office number. What each text says and when it's sent are the practice's choices; we supply the software.

What the texts are about

Ours: your demo time confirmed, a reminder shortly before it, and one follow-up afterwards.

A practice's: a booking confirmation, a heads-up ahead of your visit, a nudge when a cleaning is due, links to forms, notes about a treatment plan you were given, check-ins after a procedure, payment links and bills, review requests, and offers such as a whitening special or a membership plan.

How you opt in

For our texts. Two things happen: you share your mobile number, through a form here, while setting up a demo or while talking with us, and you say texts are welcome. Text us first and our answer sticks to what you asked.

For a practice's texts. Each practice gathers consent itself, on its forms, at booking, or when you phone or text the office. Its forms offer two separate boxes: care texts such as reminders, and marketing texts such as offers. Under our terms, no practice may text anyone without valid consent.

The number you share should belong to you, or you should have permission to use it.

Texts are never required

Buying from FlossBooked never depends on agreeing to texts. And no practice may require marketing texts before it books, treats or bills you.

How often

Message frequency varies. Ours stop at four a month. A practice's rise and fall with your appointments, your treatment plan, anything you're discussing with the office, and which kinds of texts you accepted.

Charges

Msg & data rates may apply. Those are your carrier's normal rates, for texts in and out. We and the practice add no charge of our own.

Opting out

Reply STOP to opt out. The words REVOKE, OPT OUT, END, QUIT, CANCEL and UNSUBSCRIBE count too. You can also tell the sender some other reasonable way, by phoning the office or emailing it, for instance. Opt-outs made that other way take effect within 10 business days.

STOP covers every kind of text from that sender, reminders included. One confirming text follows, which may ask whether you'd still like appointment reminders; without a yes, the texts end there. Reply START to opt back in. A STOP to one practice leaves texts from other practices, and from us, unchanged.

Help

Reply HELP for help. Or write to sales@flossbooked.com, or ask the practice about its own texts.

Delivery

No mobile carrier is liable when a message is delayed or never delivered. Texts can also go missing or arrive late through poor reception or a phone problem.

Your number, privacy and changes

Once you've opted in, your number and the date you agreed are kept safe under our privacy commitments. No third party or affiliate receives mobile numbers or opt-in records from us for marketing purposes. Patients should also read their dentist's privacy notice, which governs the office's texts.

Whenever these terms change, so does the date above. If a text from us leaves you unsure, ask about it at sales@flossbooked.com.