Dental front desk software
Your desk stays with the patient.
The caller still hears back.Stay with the patient. Callers hear back.
FlossBooked is dental front desk software for US practices, sold with the website and the marketing for one monthly price. When a call goes unanswered, your number texts that caller within a minute, and the reply waits in the desk's inbox.
- Whoever rang line two has your text in seconds
- Lunch-hour calls answered and booked
Live in 14 daysMonth to month, no setup fee
- WhatsApp and Instagram messages beside texts
- Caller's record on screen
- Text-back on missed calls
- One-tap saved replies
- Voicemail read as text
At 12:10 your front desk is running a card for a crown and booking the seat date while line one waits. Line two rings out, and someone with a cracked molar hangs up and phones the next office. With FlossBooked, that patient gets a text.
The caller tries another office
Line two's caller, texted at once
Booked by text before 1:00
Through the day
Before 8, at 10 and after 5
Three moments the desk knows well, and the screen your team opens for each.
At 7:45 the desk opens the inbox instead of dialing into voicemail. Each overnight message sits there as a transcript, next to the caller's record.
The 10:00 cleaning texts at 9:30 to cancel. The desk opens the ASAP list and sends a single text with the booking link. Whoever taps it first takes the 10:00, and the hygienist keeps a full morning.
After the desk leaves, evening calls go to the AI receptionist. It tells callers it's AI, offers the times you've opened and leaves a summary of the rest.
Phones and reminders
What the desk gets besides the inbox
The phone tree, the reminder texts and the call reports, each built with you at setup.
Phones and routing
Press 1 to book, 2 for billing
At setup our team writes the phone menu with you: press 1 to book, 2 for billing. Calls ring a group of desks, and after hours they go to the on-call line. Your number stays yours.
- Ring groups by desk, so billing calls skip the checkout counter
- After hours, emergencies ring the on-call dentist
Patients who'd rather text
Appointments moved without a phone call
A patient who can't make Thursday opens the reminder text and picks another day. The desk finds the new time on the schedule, not a message on voicemail.
- Each reminder names the day and hour, with move and cancel links
- Patients reply C and the visit shows confirmed
Call tracking
See which ad made the phone ring
The monthly report counts calls by source: your Google listing, each ad, the website.
- Implant and new patient ads each get a number
- Recorded calls, with transcripts, to train the next new hire
On every plan
- Dial any patient in one click
- Calls recorded and transcribed
- Texts and forms in Spanish
- Photos by text
- Phone app, iPhone or Android
- Internal notes on each thread
The phone rings, and the patient's record opens
When Vernon calls back at 12:40, the record opens on the desk's screen with every text, the snapshot of the cracked molar and the forms signed so far. Nobody asks Vernon to repeat the story.
Vernon, cracked molar Texted back at 12:11, photo sent, emergency visit booked for 3:15.
Calling nowAlso at the desk
- Calls by the hour See when calls go unanswered, hour by hour.
- Online booking Patients book without calling in.
- Reminders Reminder texts with confirm, reschedule and cancel, sent before each visit.
- Review requests Checkout ends, and a text asks the patient for a Google review.
- Your Google listing Hours and holiday closures kept current.
- Ads Implant and new patient ads, each with its own tracked number for the desk.
- Clinical notes Visit notes drafted for the dentist to check.
Your front desk lead belongs on the demo
Tell us how lunch, after hours and line two work today, and we draft the phone tree with you on the call. Every plan carries the whole thing, starting at $97 a month.
Heard at checkout
Dr. Nathan P.Owner dentist, Cedar Hill 12:30 callsbooked, not missedLunch used to mean voicemail. Now the AI receptionist books those calls, and the desk takes a real break.
Lucia M.Front desk lead, Brightwater One textmid-checkoutI can finish ringing up a crown without watching line two. By then, the caller and I are already texting.
Dr. Andre K.Associate dentist, Elmwood Same-dayemergencies bookedMy emergency slots fill with people who rang at lunch. Their picture of the tooth is already in the file.
Tanya R.Office manager, Maple Grove Recordingstrain new hiresTraining a new hire got easier once I could play them recorded calls and hand them the written phone tree.
Marco S.Hygienist, Northgate Fewer surprisesat 8:05Patients move cleanings themselves from the reminder text, which means I learn about changes the day before, not at 8:05.
Jordan L.Operations director, four offices Four deskssharing the phonesCalls from all four offices ring the same app, and any free desk can pick one up.
Desk questions
Asked at the counter
Type lunch, voicemail or cancel to see the questions that match.
6 questions
What do we do when two lines ring at checkout?
Stay with the patient at the counter. Line two either rolls to the AI receptionist, if you've set overflow, or ends with an instant text to the caller.
Can we text callers back?
Yes. Unanswered callers hear back by text within a minute, and anyone at the desk can keep that thread going between patients.
Will the AI receptionist take our jobs?
No. The desk answers by day. The AI receptionist covers lunch, line-two overflow and evenings, tells callers it's AI and hands unbooked calls back.
Can patients change visits themselves?
Yes. Each reminder text shows when the visit is, plus links to reschedule or cancel before your cut-off, so most changes skip the phone.
Do we still enter online bookings by hand?
No. Online bookings and signed forms pass between FlossBooked and your practice software in both directions. Your practice software stays where the desk runs the day, and our team connects it at setup.
How do we fill a cancellation fast?
Open the ASAP list and send one text with the booking link; it's first come, first served.
Desks often search
Ask us directly
Email Lauren at sales@flossbooked.com about phone trees, missed-call texts or how the AI receptionist hands off calls.
Lauren PierceAccount manager
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