Phones for dental practices

Phones that
text back the caller you missedPhones that text missed callers back

FlossBooked is a dental phone system for US practices: your number stays, calls ring the desk and the staff app, and anyone your desk can't reach hears back by text within seconds.

Request a demo Plan your call routing

After-hours calls reach your on-call phone
Your number stays

A FlossBooked conversation where a call from the office's Google listing rang out and the caller got a text back within seconds and replied asking for a new patient cleaning.

Live in 14 daysMonth to month, no setup fee

Keep the number patients already have saved
Calls and texts, one number
Calls tracked by source
Texts back missed callers
Recordings and transcripts
Keep the number patients already have saved
Calls and texts, one number
Calls tracked by source
Texts back missed callers
Recordings and transcripts

Calls at checkout

Line two rings during a checkout

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You decide which phones ring for each call, what callers hear at lunch and where calls go after 6 p.m. Our team writes the phone tree with your office manager at setup, so each unanswered caller gets a text.

That patient books down the street

Before FlossBooked: a phone showing three missed calls on line two in three minutes while the desk checks a patient out, beside the walkout sheet for that checkout.

Where calls ring

Answer from any phone you're near

One practice line rings at the counter, on a computer and in the app.

FlossBooked phone setup: the office number rings at the counter, on each computer and in the staff app, with the caller's name and next visit on screen at the first ring.

On the first ring, the screen shows the caller's name and their record: every text, form and booking. Your front desk says hello by name.

Beyond the ring

What happens after a call goes unanswered

Calls nobody at the counter reaches still end in a text, a transcript or a booking.

Missed calls
An unanswered call, answered by text
A caller who can't get through rarely leaves a message. With FlossBooked, the practice line texts them within seconds, and whatever they write back sits in the inbox for your desk.
- Patients reply when it suits them, by text
- Your desk sends back a time or the booking page
Lunch and evenings
Hours you set for each line
The desk empties at 12:30 for lunch and again at 5. You choose what each hour does: ring the hygiene team, ring whoever covers in the app, or play a greeting and email the voicemails.
- Lunch calls ring whoever covers that day in the app
- After 5, callers hear your greeting and the emergency option
Call tracking
See which ad made the call
Six new patient calls came in Tuesday. Because Google, Facebook and your website ring through different tracking numbers, the call report shows where every call started.
- A call from Maps or any Facebook ad comes in on a separate number
- Calls by hour show when your desk needs a second person

Also included

Every connected call recorded
Ring groups by role
Holiday and closed-day hours you set
One-click calls to patients
The office line sends texts too
A phone app for the front desk

Caller pop-up

The caller's record opens before you say hello

Whitney Kessler calls on Tuesday at 8:05. Before your front desk picks up, the screen shows the name, the cleaning booked for Friday, the medical history signed last week and the text Whitney sent last night about parking.

See every product

Whitney Kessler’s patient record opening as she calls at 8:05, with Friday’s cleaning, her medical history signed Nov 3 and last night’s text about parking.

Whitney Cleaning Friday 9:00, medical history signed, one unread text.

Incoming call

Your phones work with

Walk us through your phone day

Tell us your lines, your desk phones and who covers lunch. We sketch your phone tree on the call. Every plan carries the whole thing, starting at $97 a month.

Request a demo

Office manager on a video call at her desk, going over her phones, website and ads.

A FlossBooked notice saying all 14 calls that came in over the lunch hour were answered.

Picked up at last

Dr. Nathan P.Owner dentist, Cedar Hill
Every adwith its own call count
I used to guess which ad was working. Now each month I see the calls every ad brought in.
Lucia M.Front desk lead, Brightwater
One textinstead of a hang-up
When line two rings during a checkout, that caller gets our text. Most write back with what they need, and I answer once the patient leaves.
Dr. Andre K.Associate dentist, Elmwood
Press 1for emergencies
After hours, press 1 rings my cell for real emergencies. Everything else waits as a transcript for the morning.
Tanya R.Office manager, Maple Grove
Samenumber on the sign
Patients still dial the same number printed on our cards and our sign. Nothing changed for them.
Marco S.Hygienist, Northgate
Our numberon recall calls
Between patients I call overdue recall patients from the app on my phone. Our practice number shows up, so they answer and book the cleaning.
Jordan L.Operations director, four offices
By hourfor all four offices
The call report splits every office by hour. That's how we saw two desks needed a second person at lunch.

Common questions

Before you switch your phones

Try a word like voicemail, desk phones or tracking.

6 questions

Does our phone number change?

No. We move your current number over to us, so patients keep calling the number they already have saved.

Do we need new phones?

Not always. Desk phones that support SIP are reconfigured for our lines, and calls also ring any computer and the app on staff phones. Older handsets without SIP need replacing; we check yours on the first call.

What does a missed caller get?

Within seconds, your office line sends them a text. They write back what they need, and the message waits in the inbox for your front desk.

Can calls go elsewhere after hours?

Yes. You set the hours. Lunch calls can ring whoever covers in the staff app; after hours, pressing 1 rings your on-call phone.

Will we know which ad made the phone ring?

Yes. The call report sorts calls by source each month: each Google and Facebook ad, your Google listing and your website. It shows you which campaigns earn their budget.

Will our phones go down?

No. Your current lines keep working until your number finishes moving over to us.