Payments and membership plans for dentists
Your own plan for patients
who have no insuranceA plan for patients without insurance
FlossBooked is dental membership plan software for US practices: patients without insurance join your in-house plan online and pay monthly or yearly by card, and your front desk collects balances and big cases from a text.
- Balances paid from a text
- Crowns split monthly
Live in 14 daysMonth to month, no setup fee
- Pay links by text
- Saved cards and phone wallets at checkout
- Membership sign-up in your name
- Retries when a card declines
- Payment plans for big cases
A patient hears the crown fee and asks for time to decide. Another stopped coming in when your office left a plan they used. Your desk can answer both with one text: a payment plan, your financing link or your membership page, which the patient opens after dinner.
Waiting on the mail
Bills sent by text
Your plans, on a page with your logo
How patients pay
Three ways a patient pays your practice
Each one opens on a patient's phone.
Graciela's $86 balance is still open after the cleaning. At noon your front desk texts Graciela a link for it from the inbox. Graciela pays with Apple Pay that evening, and a receipt follows on both text and email.
Our team builds your membership page, with your logo and the plans you set: what each includes, the monthly price and the yearly one. Patients without insurance join from your site, a recall text or a link handed over at checkout.
Evelyn needs an implant and says the fee is a lot at once. Before Evelyn leaves the chair, your treatment coordinator sets up twelve monthly charges on a saved card, or texts your financing link instead. Each charge sends Evelyn a receipt.
Payments across the front desk
Getting paid, wherever the patient is
Money comes up away from the counter too. A bill question arrives by phone, an ad reaches people with no dental insurance, and a surprised patient writes a review before calling you.
After checkout
The bill, sent by text
A patient walks out before the last charge is paid. That afternoon your desk texts the itemized invoice, and the patient pays it from the couch with a card or phone wallet.
- Invoices itemize each procedure and its price
- A card saved today pays the next bill in one tap
On a call
A pay link, sent mid-call
A patient phones about last month's bill while two others wait to check out. Instead of reading a card number into the phone, the caller receives a payment link by text while still on the line, from the same practice number. The payment shows on the record before your desk hangs up.
- The caller pop-up opens the patient's record with any open invoice listed
- Pay links go out from the number patients already call you on
Ads
Ads for patients without insurance
Plenty of adults nearby have no dental insurance and guess a cleaning costs too much. Our team writes Google and Facebook ads that sell your membership plan, in ad accounts your practice owns, and each ad lands on the plan page with its monthly price. Ad money goes to Google and Meta, never through us, and running the campaigns is part of the plan.
- Each ad shows what a member gets and the monthly cost
- New members show in reports beside the ad that brought them
Members
Members known when they call
A member calls to book a cleaning, and the caller pop-up shows the member tag before your front desk says hello. The desk quotes the member price, books the visit and ticks off one of the plan's cleanings on the record. Nobody opens a spreadsheet to see who has paid.
- The member tag shows on every incoming call
- The desk counts used cleanings on the record
Renewals
Members told before each charge
A yearly member forgets the plan renews in March and calls upset about the charge. FlossBooked texts each member ahead of the renewal, saying when it bills and how much, and a member whose card declines gets a pay link, not a surprise.
- Welcome texts go out the day someone joins, with plan details
- Renewal reminders go out ahead of each billing date you set
Bill questions
Reviews
A patient surprised by a bill posts one star on Tuesday night. Our team replies in your practice's name the next morning without confirming anyone is a patient, and itemized invoices by text settle most bill questions before they reach Google.
- Review links reach every patient, happy or not
- Replies come from us, posted as your practice the same day
Also included
- Emailed and texted receipts
- Saved cards
- Deposits at booking
- Itemized invoices sent online
- Spanish payment texts
- No per-payment fee from FlossBooked
Payments on the patient's record
Graciela's record holds the membership, the saved card, each payment and the texts about them. Your desk reaches it with one tap from a text thread or an incoming call.
Membership, paid monthly Billed on the 1st, card saved, one cleaning left this year.
Adult planPayments tie into
- Phones Mid-call, text the caller what's owed and where to pay it.
- Website Our team puts your membership page and a Pay a bill button on your new site.
- Google Business Profile Your Google listing can link straight to your membership page.
- Ads for members Membership plan campaigns run in ad accounts your practice owns, and the spend is billed by Google and Meta directly.
- Recall Overdue patients without insurance get the plan link inside their recall text.
- Online booking Take a deposit when a new patient exam gets booked.
- Review requests Every patient seen today gets one text that opens your Google reviews page.
Tell us what your members should get
Bring the cleanings and exams you'd put in a plan for adults and one for kids. On the call we lay them out, then show you the membership page and the payment text a patient would get, from $97 a month.
Members who stay
Dr. Nathan P.Owner dentist, Cedar Hill 38members signed upWe lost our uninsured patients when we dropped a plan. The membership page brought a lot of them back.
Lucia M.Front desk lead, Brightwater Same daymost balances paidCheckout used to stall while a caller read me sixteen digits. Now the balance goes out as a text and the line moves.
Dr. Andre K.Associate dentist, Elmwood Same visitcrowns on a planWhen I present a crown now, our coordinator can split it into monthly payments before the patient stands up.
Tanya R.Office manager, Maple Grove Zerodues spreadsheetsI stopped tracking membership dues in a spreadsheet. The retries and the pay link text catch declined cards for me.
Marco S.Hygienist, Northgate 2 a yearcleanings per memberPatients without insurance used to skip cleanings to save money. On the plan, most of them come in twice a year.
Jordan L.Operations director, four offices Fouroffices, one reportEach office runs its own membership page and plans, and our monthly report counts the members at all four.
Common questions
Questions about payments and membership plans
Try a word like fees, financing or membership.
6 questions
Can patients pay by text?
Yes. Your front desk opens the patient's thread in the inbox and texts a link for the balance, or emails an itemized invoice. The patient taps it and checks out with a card or a phone wallet, then gets a receipt both ways. A saved card covers the next balance too.
Are there card fees, and when does the money reach our bank?
FlossBooked adds no fee per payment. Cards run through your practice's own processing account at its standard rate, and the money reaches your bank on that account's usual payout schedule.
How do we start membership plans?
Tell us what each plan includes and what it costs, for example an adult plan with two cleanings and exams, and a child plan. Our team builds the membership page with your logo, writes the welcome and renewal texts and sets the retry rules for declined cards. You set each plan's terms for your state. Then your front desk shares the link at checkout, in recall texts and on your site.
Do payments show in our practice software?
Yes. Each payment and membership sign-up syncs to the patient in your practice software, beside their bookings and forms. Posting it to the ledger stays with your front desk, the way they do it today. Compatible Software lists each system we connect, and our team links yours at setup.
What if a member's card declines?
The charge retries up to three times, 1 to 7 days apart, and the patient gets a text with a pay link to update the card. If it still fails, your front desk sees it on the record.
Can patients pay monthly?
Yes. Your desk can split a large case into set charges on a saved card, or text your own CareCredit, Sunbit or Affirm link, where the patient applies with the lender.
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Still have a question?
Email Lauren at sales@flossbooked.com about membership plans, pay links or card fees.
Lauren PierceAccount manager
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